Refund policy
Check Size Carefully / سائز دھیان سے منتخب کریں:
Please check the size chart carefully before placing your order. Order karne se pehle size chart zaroor check karein ya sizing help ke liye humein WhatsApp karein.
Customer Pays Return Delivery / واپسی کے ڈلیوری چارجز:
For any size exchange or return, the customer must strictly pay the return shipping charges of Rs. 350.
سائز تبدیل کرنے یا واپسی کی صورت میں 350 روپے واپسی کے چارجز گاہک کو خود ادا کرنے ہوں گے۔
Shoe Condition / جوتے کی حالت:
Shoes must be completely unused, clean, and returned with the original box packing. جوتے بالکل صاف، نئے اور اصل ڈبے کے ساتھ ہونے چاہئیں۔
At NexfitPK, we want every customer to feel confident when placing an order. If there is an issue with your order, we aim to handle returns, exchanges, and refunds in a clear, fair, and straightforward way.
Return & Exchange Eligibility
If you need a size exchange or have an issue with your order, you must contact our team within 5 to 6 days of receiving your parcel.
To be eligible for an exchange or return, the shoes must remain completely unused, uncreased, clean, and returned in their original box packaging.
Return Shipping Charges
For size exchanges or customer change of mind, return shipping charges of Rs. 350 must be paid by the customer.
However, if you receive an item that is damaged, defective, or incorrect from our side, NexfitPK will bear the full responsibility to resolve it promptly without extra charges.
Open Parcel Service
NexfitPK offers an open parcel service so you can inspect your pair at the time of delivery before completing payment.
Condition of Returned Items
Returned shoes must be in the exact same condition as delivered. Any product showing signs of outdoor wear, dirt on soles, creasing, or missing box packaging will not qualify for approval.
Refund Process
Once your returned pair reaches our warehouse and passes quality inspection, the refund process will be initiated.
Approved refunds are transferred via JazzCash, Easypaisa, or Bank Transfer within 5 to 10 business days.
Need Help With a Return?
If you have any questions regarding sizing, delivery, or return requests, message us directly on WhatsApp with your Order ID.
Support Hours: Monday to Saturday 5:00 PM to 1:00 AM
